OUR SHIPPING POLICY
DELIVERY & SHIPPING
All of our products are made to order. You can expect most orders to be made and posted within around 1-2 weeks. Please allow up to a maximum of 3 weeks for your order to be completed.
Shipping providers are Australia Post or Sendle.
Please allow the shipping time-frames stated above before contacting us about your order. If your order has not arrived after these times, please contact your shipping company with the tracking number you received when you placed your order. If they are unable to assist with your issue, please contact us at Raw Designs and we’ll do our best to help.
Please note that any orders that are returned to us via the postal service - due to incorrect information supplied or items not being collected - will incur additional postage fees if it is to be redirected.
Please note that selecting Express Shipping ensures your order is moved through the postal service quickly via Australia Post, but does not necessarily mean production time in our studio will be faster. If you would also like us to rush your order, and place it at the front of our queue, please get in touch via email or telephone and we'll be happy to arrange this for you where possible, during non-peak periods. This service includes a small fee, and is not applicable during sale or peak periods.